Frequently Asked Questions
Everything you need to know about our handcrafted home collections.
How should I care for my Michael Aram metalware?
To preserve the luster of your pieces, we recommend hand washing with mild soap and water. Dry immediately with a soft cloth to prevent spotting. Avoid abrasive cleaners or scouring pads, as these can damage the delicate finishes.
What is your return policy for home decor items?
We accept returns on unused, non-customized items in their original packaging within 30 days of delivery. Please note that shipping fees are non-refundable, and a return shipping fee may apply.
Do you offer international shipping?
Yes, we ship our luxury home collections globally. International shipping rates and delivery timelines are calculated at checkout based on the destination country and order weight.
Are your products handmade?
Yes, each Michael Aram piece is handcrafted using age-old metalworking techniques. Because every item is finished by hand, subtle variations in texture and color are characteristic of the artisanal process, making every piece unique.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
Do you offer gift wrapping services?
We take great pride in our presentation. During checkout, you can select our signature gift wrapping service, which includes a premium box and a personalized gift message.